SATISFACTION GUARANTEE


All products sold by Next Systems are guaranteed to work to your satisfaction.  We design and
manufacture everything we sell.  We put a lot of pride in our effort to provide all our customers
with quality products.  Our goal is 100% customer satisfaction.

However, sometimes, due to factors which are within or outside our control, there could be discrepancies
and you may find that the product is not working as expected. In such cases, we encourage you to contact
us immediately so that we can look into the issue and, accordingly, offer you the best possible solution. In
some cases we may be able to solve your issue directly over the telephone. In other cases (at our discretion)
we may find it necessary to send you a replacement product in return of the original product with proof of
purchase and/or defect(s).

Whatever the reason for returning a product (we shipped you the wrong product, the product in question does
not work properly, the product in question is defective, etc.) please contact our customer service center by
phone 1-661-257-1600 or email us right away.  DO NOT SHIP US THE PRODUCT BACK before contacting us.

All returned products must have a valid RMA# issued. If you return a product to us without an issued RMA#
we will not credit you for the product.

To obtain an RMA# please contact our customer service center by phone 1-661-257-1600 or email us at:  info@customerpathways.com.

When you contact us, please let us know exactly what the problem is, and, if possible, submit a picture of
the product and/or product installation. We will assess your problem and, if the proper criteria is met, issue
you an RMA.

All returns are subject to inspection and final approval by our returns department. You will be informed of the
status of your return approximately 15 business days after the receipt of your return.

Credit for the returned product will be denied if the following is found to be true:

The product in question has been abused and the warranty voided.

        The product in question is not the product for which the RMA# was issued.

         The product in question has been abused and the warranty voided.

        The product in question was not packaged correctly and was damaged in the return
shipping process.

        The product in question is more than 30 days from the date of purchase.

        The product in question is not the correct product that the customer ordered but is more
than 30 days past the date of purchase.

        The product in question is found to be defective due to the improper handling by the customer.

Product Replacements:

If all guidelines are met, Next Systems will gladly issue you a replacement product. Under certain situation
we will even ship the replacement product to our customer overnight. We understand the negative effects a 
a defective product can have upon your business operations.  At Next Systems, we care about your needs
and will always work hard to meet them.

Either way, we place a great deal of importance on your issue and will work to the best of our capacity to
resolve it. We believe in top notch satisfaction for our customers, if you place your trust in us, it is incumbent
upon us to live up to your expectations. If you feel that we fail to maintain the same (through our products
or services), we will to work with you to make sure that in the end, you, our esteemed customers, have a
smile on your face.